Claims

Renfrew’s team of dedicated Claims Specialists is committed to providing clients with superior customer service and to advocate on their behalf when the unexpected happens. We understand that claims are never something a client wants to deal with, and we are here to help clients through what can be very difficult times in their lives.

Renfrew works with a diverse client base, and our Claims Department has the expertise and experience to work through any claim. Our knowledge of the insurance industry, our past adjusting experience, and our commitment to continuing education all ensure that our clients are provided with the best possible service. Our claims specialists stay engaged in the claims community to ensure they are well versed in any changes in the industry and are well connected with the industry’s leading experts, including lawyers, adjusters, contractors, and engineers.

We recognize that not all clients or claims are the same and we are here to provide personalized customer service and unique, creative resolutions to claims to meet our client’s individual needs.

We are dedicated to ensuring that claims are handled in an expeditious and professional manner. We will work withour client to determine how best to meet their needs, and we are here to help educate them on the claims process and to ensure that they are involved throughout the claim, from when it is first reported to when the claim is finalized.

At Renfrew, we understand that claims are not always black and white, and we are dedicated to helping you, our client, through the grey area in between. Our clients are our number one priority and our goal is to not only meet, but to exceed their expectations.