Job Postings

If you’re interested in working at Renfrew please submit your resume to employment@renfrew-insurance.com and let us know which job you would like to apply for.  We thank all applicants for their interest but only those selected for an interview will be contacted. 

Title: Human Resources Coordinator
Reports to: Chief Financial Officer
Date: February 2012

Purpose and Role:
The HR Coordinator will serve as a point of contact for staff concerning Renfrew policies and procedures.  As a resource for staff and management, the HR Coordinator will be involved with employee relation matters. The HR Coordinator will help promote Renfrew in the community and foster a positive company culture.   

Responsibilities and Activities:

  • Point of contact for staff concerning policies and procedures and HR support services
  • Ability to speak to policy and procedure in any given situation
  • Ensure policies are kept up to date and adhere to employment standards
  • Follow up with employees on areas where policies and procedures are not being adhered to

Accountable for full recruitment process

  • Prepare job descriptions and ensure that mediums are used within budget
  • Pre-screen applicants; set up interviews and actively participate in interview and reference checks
  • Compile hiring packages, including offer letters, mandatory forms and benefits enrollment.
  • New employee orientation and ensure proper on boarding
  • May occasionally require travel within Alberta


Support for management and business development

  • Facilitate and support the learning and professional development of all levels of staff.
  • Provide guidance through the performance review process
  • Support management in the identification, attraction and retention of potential candidates for succession planning

Compensation and benefits

  • Ability to answer general questions regarding payroll and benefits
  • Assist employees and management with disability leaves
     
Administrative Duties

  • Ensure employee files are maintained and accurate
  • Updating HR information page on internal and external Renfrew website
  • Take part in employee meetings
  • Support and advisor to the Renfrew Social Committee
  • Recommend process improvements
  • Other duties as assigned
     
Knowledge, Skills & Abilities:

  • Completion of post secondary education in Human Resources or a related degree.
  • CHRP designation required
  • Ms Office, Outlook, PowerPoint, Excel, Word
  • Knowledge of employment standards and applicable legislation
  • Ability to maintain a high level of confidentiality
  • Ability to manage empathy with sound judgment
  • Work in a fast pace, ability to work with shifting priorities
  • Ability to build and maintain relationships with all levels of staff
  • Communicate verbally and written
  • Remain positive and act in a professional manner
  • Pleasant, friendly and personable
  • Knowledge on current HR Trends

Title: Customer Service Representative
Division: Commercial - Calgary
Reports to: Chief Operating Officer
Date : February 2012



Purpose and Role:

The Customer Service Representatives role is to ensure exceptional client service to Renfrew’s Commercial Insurance clientele.

Responsibilities and Activities:

  • Assisting the Producer in client service duties.
  • Weekly renewal reviews.
  • Prioritizing and managing daily phone calls, e-mails and mail.
  • Providing timely responses to client queries.
  • Meeting with team members to check on challenges and give direction.
  • Assisting with marketing of accounts and attend client meetings as necessary.
  • Problem solving regarding different coverages, rating, claims and competition. 
  • Administration associated with client service – record notes, instructions, changes, new submissions, renewal submissions, letters, claim reporting.
  • Managing activities in TAM, all activities reviewed daily.
  • Review claim notices and ensure a timely reporting to carrier(s).  
  • Ongoing projects as assigned.
  • Complete duties according to Corporate Policies and Procedures as outlined in the Operations manual.

Qualifications: 

  • Minimum Level 2 Alberta Broker License
  • 5+ years experience in Commercial Insurance 
  • Realty experience is will be considered an asset.  
  • Proficient in TAM, Outlook, Work and Excel.
  • Positive attitude
  • Strong oral and written communication skills. 
  • Strong organizational skills and the ability to work in a fast paced file free environment.
  • Accuracy and attention to detail.
  • Strong team player.

Please apply with resume to employment@renfrew-insurance.com



Title: Customer Service Representative 
Division: Commercial - Edmonton
Reports to: Chief Operating Officer 
Date :  December 2011

Purpose and Role: The Customer Service Representatives role is to ensure exceptional client service to Renfrew’s Commercial Insurance clientele.

Responsibilities and Activities:

  • Assisting the Producer in client service duties.
  • Weekly renewal reviews.
  • Prioritizing and managing daily phone calls, e-mails and mail.
  • Providing timely responses to client queries.
  • Meeting with team members to check on challenges and give direction.
  • Assisting with marketing of accounts and attend client meetings as necessary.
  • Problem solving regarding different coverages, rating, claims and competition.
  • Administration associated with client service – record notes, instructions, changes, new submissions, renewal submissions, letters, claim reporting.
  • Managing activities in TAM, all activities reviewed daily.
  • Review claim notices and ensure a timely reporting to carrier(s). 
  • Ongoing projects as assigned.
  • Complete duties according to Corporate Policies and Procedures as outlined in the Operations manual.

Qualifications, Knowledge, Skills & Abilities:

  • Obtaining and maintaining a Minimum Level 2 Alberta Broker License
  • 5+ years experience in Commercial Insurance
  • Positive attitude
  • Strong oral and written communication skills.
  • Ability to work in a fast paced file free environment.
  • Proficient in TAM, Outlook, Work and Excel.
  • Strong organizational skills/maintenance of work in conjunction with CLIPS program.
  • Use the technology and systems available to increase operating efficiencies.
  • Accuracy and attention to detail.
  • Strong team player.

Please apply with resume to employment@renfrew-insurance.com